Q1: Why does the charging station generate heat?
1. We recommend using the provided adapter.
2. Place devices in well-ventilated areas for charging, such as indoors or on a desktop.
3. Avoid using the device while charging.
4. Consider closing background applications for optimal charging.
Q2: Is wireless charging compatible with phone cases?
1. Ensure phone cases are not thicker than 2MM; avoid bulky, drop-resistant cases.
2. For iPhone 12Pro Max/13 Pro Max, use cases not exceeding 2MM for optimal charging.
Q3: My iPhone 13/12 series won't charge. What should I do?
1. Restart your phone, especially if using IOS 14.1, to resolve charging issues.
2. Place your device correctly for charging; consider horizontal positioning or case removal.
Q4: How to fix automatic disconnection after charging?
1. Unstable voltage may cause disconnection; use the provided fast charger, not a computer or other devices.
2. Restart your phone or the wireless charging product to address disconnection issues.