Frequently Asked Questions

Question 1.: Keyboard and trackpad don't work, loose cable?

Answer : Had the exact same problem, after relying on USB mouse and keyboard, was able to fix it by replacing the trackpad flex cable.

Answer : Unless you have some liquid damage I suspect the battery has swelled pressing the keyboard & trackpad from below.You could try testing this out by using an external keyboard & mouse/trackpad to verify things.

Question 2. : Trackpad and keyboard suddenly stopped reacting.

Answer : This issue is caused by a damaged cable inside the laptop. Just immediately opened it and replaced the trackpad cable. That was the solution

Question 3.: Damaged the ribbon bending it? should i try another one ?

Answer : Its only a few quid so happy to do it unless this suggests another issue.

- First open the case again and take a look if its just loose. Coult happen if you didn't bend the ribbon at the same length as the OEM and just let the case bend it. If not, you're probably that unlucky to damage the ribbon again. ? Then another try.

Question 4. : The trackpad works intermittently or only in some areas, or will track but won’t click ?

Answer : Symptom of a swelling battery will be,it requires replacing the battery and will be no issues.

Note: It is a very easy task, here a helpful tutorial how to replace the cable:

1. Take off back of computer
2. Note the ribbon on top of large battery pack in bottom center; this is the flex cable.
3. Unscrew metal piece covering connector on top end of ribbon, pop connector off.
4. Peel tape tab on connector on bottom end of ribbon, pull connector out.
5. Replace with new flex cable (it will be slightly long, so fold it at the edges a bit)
6. You're done!