Frequently Asked Questions
- Is it compatible with my device?
Please make sure your laptop/ cellphone/ tablet supports thunderbolt 3 or Display Output (DP ALT mode), OTHERWISE IT IS NOT COMPATIBLE. Please check with the device manufacturer.
- How come I don't hear sound when I connect my Macbook to my tv via HDMI port?
There could be a couple reasons. Check your audio settings on your MacBook. Make sure the correct audio is selected. Step1: Go into System Preferences Step2: Click Sound Step3: Select the HDMI source as opposed to the Internal Speakers
- How to completely step up a Mirror/Extend mode to the external monitor using this cable/adapter, any tips for Macs users?
To set up completely, you have to adjust setting in 'Displays' and 'Audio'.
To set the display: 1.With your display monitor connected to your Mac, open Apple -> System Preferences. 2.Select 'Displays' with its big blue screen icon 3. Go under 'Arrangement' section 4. Check the Mirror Displays checkbox
To set audio: 1.With your display monitor connected to your Mac, open Apple -> System Preferences. 2. Select 'Sound' with a speaker icon 3. Go under 'Select a device for sound output' section to see if you see your display monitor as an output 4. Choose the monitor instead of built-in speaker as your audio outlet
- How to completely step up a Mirror/Extend mode to the external monitor using this cable/adapter, any tips for Windows users?
To set up completely, you have to adjust setting in 'Screen' and 'Audio'. To set screen: 1. Right-click any empty area of your desktop, and then click Screen resolution 2. Click the multiple displays drop-down list, and then select 'Duplicate these displays'. 3. If the display monitor is not listed, click 'Detect'.
To set audio: 1. Open Control Panel 2. Select 'Hardware and Sound' - 'Sound' 3. Under the 'Playback' tab, select the proper device as default device. 4. Click "OK". Justify the volume at the down-right corner if needed.