What should I do if we received defective items?

1.Within 60 days of purchase, we offer a no-questions-asked return policy. Additionally, for 12 months from the date of purchase, If the product fails, we will replace it with a new one.

2. Please click the button and inquire us. We have warehouses in NY, making sure that you could have a high-quality service.

3. Please be assured that we will take the responsibility for each product we sold.

What do we need to pay attention to using batteries for the first time?

Pls kindly noted that the battery must be full charged before first use!

1.You need to turn off your laptop and disconnect the power

2.Turn the laptop to the back, install a new battery, and fix it with a tool

3.When the computer is turned on, if it is not recognised, it is recommended to update the BIOS settings or please disconnecting the old battery, and holding down the power button for 20 seconds, then connect the new battery

4.Do Discharge the new battery use to 5%/7%(not to 0%) and then charge to 95%, and cycle 3-4 times

How should I preserve my laptop battery when I don’t use it?

The ideal preservation method is to charge the battery to about 40% and then put it in a cool and dry place. About 68 degrees Fahrenheit is the ideal preservation temperature. Of course, the battery should be used once a month, which can not only ensure good preservation of the battery but also prevent the battery from being damaged by the complete loss of power.

Is it normal that sparks appear when connecting the power adapter plug?

If you connect the adapter to the laptop first before connecting the adapter, it is normal to cause sparks during the contact, which can be avoided by the following operations:

(1) Turn off the switch of the power socket first.

(2) Connect the laptop power adapter to the power socket, and then turn on the socket switch.

(3) Connect the DC plug end of the power adapter to the laptop

Is it normal that the laptop adapter heats up?

It’s normal. All laptop charging, including cell phone chargers, cause heat up. Because part of the electrical energy will convert into heat energy, which causes the power supply to heat up. If it is too hot, stop using the charger.