FAQ
Q1. Why is there no video output?
1. Pls make sure your USB-C source devices support video output
2. Pls check the connection is good
3. Pls use standard HDMI cable
Q2. Sometimes WiFi stopped working while hard disk connected to hub, how to do?
A:2.4G network is easily disturbed. You can switch to 5G network. Or you can adjust the placement of the hard disk, move to suitable place.
Q3. Win10 system, if one of display does not display, how to do?
A: Right click desktop > Graphics Settings > Select One or More Active Displays
Q4. If USB driver cannot be identified, how to do?
A: Restart the computer and reconnect the product
Q5. If speed is too slow when connect hard disk, how to do?
1. Plug and pull out for more times
2.Restart the computer and reconnect the hard disk
Q6. If display stopped after connect high current hard disk, how to do?
A: Must be charged. Please supply power by power adapter