Frequently Asked Questions
Q1: Will this docking station work with any laptop? How do I make sure my laptop works with this docking station?
A: This 11 in 1 docking station works with laptops with a USB-C port that supports DisplayPort Alt Mode and Power Delivery. To confirm the USB-C port function of your laptop, consult your user manual or contact your laptop’s manufacturer. If your USB-C port doesn’t support DisplayPort Alt Mode, you won’t receive video output. If your USB-C port doesn’t support Power Delivery, the dock will work correctly with video and data (including audio and Ethernet), but would not be able to supply charging to your laptop.
Q2: Do I need to install any drivers or charger to use this dock?
A: No. Just Plug and play without any power adapter.
Q3: How many monitors does the dock support and what is the maximum resolution supported?
A: This dock supports connection to two external monitors: 1 via HDMI and 1 via VGA.
Single Monitor Resolution: 4K@30Hz (for HDMI 1.4) or 1080p@60Hz (for VGA)
Dual Monitor Resolution: 2 x 1080p@60Hz (for HDMI and VGA).
*VGA does not transfer audio. *MacOS only supports Single-Stream Transport (SST), and doesn't support Multi-Stream Transport (MST)
Q4: How to deal with screen drop, black screen, or screen flickering issues when connecting to an external monitor?
A: After the dock has just been connected to the external monitor, it's normal for there to be some degree of flickering. It should go away in a little while. If you experience any screen issues after waking up your laptop, restart the dock; If your laptop or the docking station has not been shut down for a long time and you’re experiencing screen issues, please restart the dock.
Q5: Why is only one external display working with my Apple M1-based Mac?
A: MacBook and Mac Mini using the Apple Silicon chip support only one single external display over the Thunderbolt 3 ports, even when connected to a Thunderbolt 3 hub or adapter with multiple video output. Turning off the laptop display or using clamshell mode does not change this. Using a USB-C DisplayLink-based hub or video adapter may be an option to allow more than one external display with an Apple M1-based Mac device. Note: this limitation does not affect Intel-based Macs with Thunderbolt 3