How to deal with the problems of the use of products?
Two steps:
1.Self -examination
If the car phone charger mount is unable to charge/ Slow charge / Charging intermittently:
1) The wireless charging function of the car charger requires the mobile phone to support wireless charging fuction.Please make sure that the phone supports the wireless charging function.
2) Please check whether the power supply of the USB cable access to the wireless car phone charger mount meets the needs:The minimum standard for charging head when using wireless charging is 5V 2A. If it is lower, the charging will be intermittent. If you have android phone, it would be better to use QC3.0 adapter.
3) Please make sure that your case is Not thicker than 4mm.At the same time, make sure that there is no metal ring holder, metal attachments, popsockets and credit cards on the back of the phone case.
4) Preventing your phone from overheating: We suggest you close Apps to reduce power consumtion and turn off phone screen during wireless charging.
2.If you still cannot solve the problem, please ask for help in the above way. we will definitely provide you with a satisfactory solution.