If your expectations are not met or you encounter any issues with quality, pls feel free contact us, we specialize in the best products and service and will offer 100% customer service until you are satisfied. Package comes with a total of four metal clasps included and and pet toy ladder. The product is the right size and can be hanged across a large pet cage. It is perfectly built for free movement of the pets while assuring safety and durability. The product is meant for encouraging pet exercises by developing balance and coordination. It is made with a funny design that will keep the pet and their owners entertained while developing their skills. Length: about 73 cm which includes the metal clasps, ladder width is 10cm,and the rung quantity is 12. This measurements are perfect for different pets and can fit in large cages . This ladder is made from 100% natural wood. It is totally handmade with bright bird like colors that are visually appealing to the pets and their owners.