IMPORTANT NOTE: Please remember to UPDATE THE FIRMWARE FIRST if you have any issues, this might solve the problem you have right away. For Android 12 users, Google has made some changes over BLE and you might not be able to connect to our TUNAI connect app. In this case, you can use another mobile device not running Android 12 to update Firefly Chat LDAC to the newest firmware, and you will be able to use your Android 12 device with our TUNAI Connect app.
- How can I improve the sound quality if it seems distorted, especially on loud bass?
If the sound is muddy, turn down the volume on your phone, and up on the car stereo. If there is a humming and hissing sound (ground loop noise), turn on the “ground loop noise cancellation” option on TUNAI Connect App.
- Firefly Chat LDAC is connected but there is no sound, what should I do?
As there are two connections that might show up on your Bluetooth list (one for the app and one for the sound), make sure to check on your Bluetooth list and connect to all items showing as “TUNAI FIREFLY CHAT LDAC”.
- Sometimes the Firefly Chat LDAC doesn’t reconnect to the phone or the connection is not stable. What can I do?
‘Forget’ all devices from your phone’s Bluetooth menu, restart the phone, and pair with the Firefly Chat LDAC again. If you are experiencing unstable Bluetooth connection, make sure you update the firmware via TUNAI Connect App.
- Call quality and music quality aren’t the same. Is this normal?
The Bluetooth standard works with call audio and music audio differently. For calls, Bluetooth uses a lower quality processing technique to ensure maximum reliability. For music, on the other hand, quality takes precedence over reliability. You will therefore notice a difference if you switch from music to a call!
- How do I know if my device supports LDAC? How do I know if it is on?
Any Android with 8.0 (Oreo) or up supports SONY LDAC codec. LDAC usually needs to be manually activated in most cases. Please check your phone user manual for how to turn on LDAC for your model.
- How does ‘party mode’ (multiple device connection) work?
When party mode is turned on, TUNAI Connect App and two devices are connected to Firefly Chat LDAC. Whichever device that starts playing the music or receives audio notifications will become the main output device. When one phone is playing music, we suggest putting the other phone on mute/pause other audio media to avoid disruption.