Frequently Asked Questions (FAQs)
1. Why my liquid chalk markers will not come off my chalkboard
Our chalk markers work perfectly with bright and vivid colors on ALL non-porous surfaces. As a result, it is important to determine if your chalkboard has a porous or non-porous surface. If your chalkboard is made from a non-porous material (like slate chalkboards, glass, mirrors, etc.) liquid chalk markers are extremely easy to erase with just a damp cloth. For porous chalkboard surfaces, the pigment can get absorbed by the surface causing a shadow to be left behind when removed. PLEASE TRY THE MARKERS ON SMALL AREAS FIRST TO AVOID RUINING YOUR BOARD.
2. The chalk markers seem to be drying out and won't write or they are too watery. What should I do
When they appear to be dry or watery, shaking them vigorously for at least 30 seconds usually resolves the problem. Make sure the cap is on tight before shaking. Then prime the tip by pumping it on a clean surface until ink flows smoothly. If you got any damaged ones, pls message us at anytime.
3. The tip is frayed. Can I replace them
Each packet comes with 3 replacement tips and you can replace them easily. You just need to pull it out gently then put in the new one properly.
4. My problem is not listed above, how can I ask for help
Please feel free to send us a message anytime. we will respond to it promptly, We're happy to help!