KVM SWITCH FAQ
Q 1: The remote control is defective / Why does the remote control not work?
A: Due to the strict review of batteries by international logistics and Amazon, our remote control is not equipped with a battery; please load the CR2025 battery before using the remote control.
Q 2: When the mouse touches the edge of the screen during normal movement, it will switch to another computer. How to adjust?
A: You can turn on the mouse gesture function to use it when you need it. You can turn off/on via the hotkey on the keyboard [Scroll Lock] +[Scroll Lock] +[F12].
Q 3: How many long cables can I use for the KVM swtich?
A:Tips for HDMI cable length:
- When use 4K 60Hz as an input , Input within 10ft(3 M) ,Output within 16ft(5 M)
- When use 4K 30Hz as an input , Input within 16ft(5 M) ,Output within 33ft(10 M)
- When use 1080 60Hz as an input , Input within 33ft(10 M) ,Output within 65ft(20 M)
Q 4: Why can't my multimedia keyboard transfer multimedia functions (play, pause, etc.) when using the KVM switch?
A: You can use your multimedia keyboard connects to the USB2.0 port of the KVM switch. (Note: Since the USB2.0 port does not have USB emulation, the hotkey switching function cannot be used).
Q 5: How to make L/R audio work properly?
A:Your computer needs to transmit audio over the HDMI connection. If the audio doesn’t work, please select the HDMI output device in the sound settings of your computer.
