Someone may have below questions while using, any issues we encourage you can ask SV3C for help!
How can i add ip camera on my app?
1. Download CamHi App from App store. 2. Power on the ptz IP camera, Use the Ethernet cable to connect the wifi camera. 3. Run App, Click "+" and select "Search camera on Lan" add security camera. 4. After added the ptz ip camera, Click the setting button, Click wifi setting, input your home wifi password. Wait for 30 seconds, then disconnect the network cable, wifi ip camera works wirelessly.
Why said it’s wireless, but it has electric cord?
The camera is wireless wifi camera, but it needs to be powered on to work (Package with power adapter for using).
Why the ip security camera do reboot automatically?
To improve user experience, the IP suecurity camera supports default setting is reboot at 2:00, every Friday, if you want to turn off, please access IE browser, click “Setting”--”Advance”--”Reboot Timer”--choose “Off” and remember to “Apply” it.
Why the ptz camera connect Blue Iris, but no video/image?
Please change video format of the surveillance camera to H264 first, BlueIris only support H264.
Set Wi-Fi network for the ip security camera. However, the wifi camera is disconnected once I unplug network cable?
The wifi security motion camera does not support special letters or symbols (@ # & ...) in Wi-Fi SSID and Wi-Fi password. Please use standard English letters and numbers.
Why the ptz ip wifi camera can not receive motion alarm push, only humanoid detection alarm push?
Login in your app click ‘Setting’--" Alarm management and notifications"-- click "Alarm trigger", and choose "Alone trigger".
"Linkage alarm" is triggered when people and motion exist at the same time, only humanoid's motion can be detected,.
"Alone Linkage" People and motion can be triggered even not exist at the same.
No color vision?
The light sensor of the outdoor ip camera is in an unobvious site (Little black hole on the camera's bracket), please put the night vision camera in a proper site then confirm the light sensor can induction light source well.
No Alarm Push?
Open the P2P client software on your computer, click "Setting"-- "Alarm Management"-- Tick "Enable Alarm Function"--"Choose all days to receive push (light blank time to green)" --choose "Alarm Record" and "Human alarm push".
What can i get?
1 X PTZ WiFi Camera, 1 X Power Adapter, 1 X Network Cable, 1 X Bracket & Screws, 1 X User Manual, 1 X SD Card Slot user card