Q & A
Q: How to use the speaker correctly (If there is no audio)?
A: Option 1: Use the standard compliant charger/adapter to supply power (Max 5V 2A).
Option 2: Connects to the USB output of a Powered-on PC or host computer/laptop correctly, some Monitors/Displays do not pass through digital audio.
Q: What’s the compatibility of the USB audio on the PC speaker?
A: Support USB 2.0 Full Speed (12Mbps) Specification, compatible with all laptops, notebooks, desktops, computers, MacBooks; Windows 7 /8 /8.1 /10 /11 /XP /Vista, Mac OS X 8.6 or above, macOS, Linux and other mainstream systems.
Q: Is USB audio better than Bluetooth?
A: Unlike the analog AUX connection, USB allows transferring clean and digital audio. The wired connection transfers higher data transfer than Bluetooth, translating to better, more detailed audio. USB Audio is only available on laptops and PC.
Q: What’s the length of the cables?
A: 3.5mm cable: 1.2m / 4.7inch; USB cable: 1.2m / 4.7inch.
Q: What can I do if the speaker doesn't work on my computer?
A: The gaming speakers can be connected to your computer in three ways: Bluetooth, Aux-in, USB Audio. USB Audio can only be used on Windows 7 or above, Mac OS X 8.6 or above, Linux or other mainstream systems. If the speaker does not work on the computer, please check if the system need to be updated and external USB is turned on in the setting, and make sure the computer is working not standby.
Updated: For orders placed after December 6, 2022, you will receive an updated version of Stage Solo speaker. If doesn't get input for 20 minutes, the soundbar will not shuts off automatically.