FREQUENTLY ASKED QUESTIONS:
Q: Dose this radiator suitable for other laptops?
A: This smart laptop cooler is specially designed for Alienware X14R1, X14R2, X16R1, M16R1, M18R1, XPS15, XPS17 and their new versions, so it’s perfectly suitable for these models. If your laptop is not included in these models, please check the dimension of the radiator to confirm whether it’s fit for your computer before purchasing, thank you!
Q: Dose this radiator compatible with Apple Mac OS computer system?
A: The driver of this smart laptop cooler only compatible with Windows 10 and Windows 11, incompatible with Apple MacOS, Linux, Dos, Unix, Chrome OS and other systems.
Q: Can this laptop cooler be powered by a laptop without external power supply?
A: Yes, this smart cooler can be powered by laptop’s USB port, the fan speed can reach 2700RPM (About 50% speed), which is suitable for outdoor use without external power supply.
Q: What kind of fan is used for this radiator? What is the speed, air volume and noise?
A: The latest version of 2023 uses the upgraded dual ball bearing fans (Japan NMB ball bearings), adopt more durable copper medium pipe, low vibration and stable operation, with lower noise and longer service life. Peak Speed up to 5000RPM, Air Volume: 232CFM (Max), Noise Level: 50dBA at 2500RPM, 62dBA at full load. If you use the laptop to play large games, we recommend you to wear headphones.
Q: Why sometimes the GPU heat monitor disappeared during using the laptop?
A: Because some independent graphics card of the laptop has automatic hibernation function, the software cannot detect the temperature of the graphics card after the graphics card hibernates. If you need to display the temperature of the graphics card all the time, you need to set the computer to prevent the graphics card from hibernating.
Q: How does this radiator realize automatic speed regulation?
A: This laptop cooler built-in a smart control chip, it can detect the hardware occupancy rate of current computer, then adjust the fans speed intelligently. In short, high computer hardware occupancy will bring high speed, and high speed will bring better cooling effect. When the hardware occupancy decreases, the fan speed will also decrease automatically.
Q: Can I replace the USB-C data cable and external power supply by myself?
A: Yes, users can replace qualified USB data cable and power supply by themselves. Pay attention to the voltage, current and plug specifications when replacing the power supply. Under normal circumstances, we recommend using the original data cable and power supply.
Q: What should I do if I encounter problems during use?
A: We provided 12 months quality service for this smart cooler, If you have any product quality problems or use problems, please do contact with us through the contact information on the label of the radiator or Amazon email, and we will reply to you within 24 hours (Including legal holidays).
Q: Which “Speed Mode” is better for me?
A: It depends on the using situation of your computer. If you are only in daily office work, you can use “Manual Speed” mode, sets the fan speed as 50% - 65% is enough. If you play large games, we recommend you use the “Auto Speed” mode, which can bring better cooling effect. It is not recommended to run the fan at full speed for a long time (Continuous operation for more than 60 minutes).
Q: What should I do if I lose the user manual?
A: If you lose your user manual, you can scan the QR code on the front of the radiator or the back side of the packaging box with your mobile phone camera, then you can get the PDF user manual, which is the same as the paper user manual.