FAQ -- Why I cant use the charge and headphones at the same time?
1. Make sure your phone is not the brand of OnePlus and Moto.
2. Please make sure you use the original PD adapter and original PD charging cable.
3. Reset your device.
4. Replace the original PD adapter and charging cable and try again.
5. Please give us feedback if you still having issue, we will do our best to help you.