?How to Contact ROOFULL?Go to Your Orders -- Find your order in the list -- Select Problem with order -- Choose your topic from list displayed Select Contact Seller. Or search “ROOFULL Support” on Google. ?Something to Remind The USB 3.0 Type-C data cable is on the back of the drive. ? For Mac computers, to eject a disc, please right-click on the icon on the desktop and select "eject", or choose "File" > "Eject" button. The eject button on the drive is disabled due to the macOS limitations. ? If your computer cannot directly recognize the optical drive or disc, please reach out to us for usage steps. ?Is ROOFULL Trustworthy As a professional optical drive manufacturer with 9 years of USB optical drive experience, quality has always been what we value most. Each USB CD DVD drive is equipped with a brand-new movement and will go through 3 times testing processes before shipment to ensure the best possible condition. If the drive you received cannot work with your computer for any reason, just reach out to us for tech support, a new device, or a full refund directly, and we will be responsible for you without the return window limited.?2 year-long warranty?. ?High-Speed Data Cable & Extra Power Cord?This CD/DVD player is equipped with faster USB 3.0 and USB-C 2-in-1 data cable, suitable for all new and old computers without adapter or hub required. USB 3.0 & Type-C is an updated version of USB 2.0 that provides faster data transfer rates, approximately 10 times faster than USB 2.0. If your computer cannot supply enough power for this drive through a single data cable, you can use the additional power supply cord together and get more power from another USB port on your PC or a 5V USB power adapter. (Do not mistake the power cord for a data cable and use it alone). ?Compatible and Incompatible Devices?This USB 3.0 external CD/DVD player is compatible with all brands of Windows 11/10/ 8.1/ 7/Vista/ XP and Linux laptops and desktop computers and all versions of Apple Mac computers (Including M1 and M2 MacBook Pro/ Air). But please note that it cannot work with a Chromebook, Android phone, tablet, TV, iPad, iPhone, projectors, trucks, cars, and Blu-ray discs. ?Additional Expansion Interfaces?You can not only use this drive to read, write, and copy your CDs and DVDs but will get a hub with 1* USB 3.0 port, 1* USB 2.0 port, 1* USB type-C port, and 1* SD card slot so that you can connect other computer accessories such as hard drive, wired mouse, keyboard, flash drive, and transfer camera photos/videos from card to PC. One drive is enough for your desktop. (Please note that the accessories in the picture are only for functional display and are not included). ?CD and DVD Burner?This is not just a CD and DVD ROM (reader) for playing CDs and DVDs, but also a burner (writer/rewriter) and ripper. You can copy music, video, photos, and files to your blank CDs or DVDs through burning software (burning process), and copy music or other files from CDs/DVDs to your computer through ripping software (ripping or called digitizing process). Furthermore, you can play games disc, and install software or systems from the disc. ?All-In-One External CD/DVD Drive for Laptop PC?If your laptop or desktop computer has no internal optical drive and enough extension ports, you can consider this newest B21-Y external CD/DVD player without complicated setup and installation, plug and play. Simply connect the data cable to your computer's USB port, insert your disc, and it will be automatically recognized, after setting the right region code (CDs are not region-coded), you can use media player software to play your CDs and DVDs.