FREQUENTLY ASKED QUESTIONS BY CUSTOMERS:
1/FAQ
Question: Why is the serum liquid in reviews is yellow but I received is milky white? What is the difference between them?
Answer: Hello! We have upgraded our 2.5% retinol serum in the latest production batch. In order to bring more benefits and less burden to the skin, we choose more efficient ingredients to simplify complicated ingredients before, achieving a SIMPLE, CLEAR, BUT POWERFUL formula.
Based on herb & plant formula, besides Retinol, Vitamin C, Vitamin E and Sodium Hyaluronate (Hyaluronic Acid with smaller molecules and stronger penetration), 2 NEW STAR INGREDIENTS - Provitamin B5 and Collagen are also added.
Plus, we made it fragrance-free and concentrated, so the texture will be a little thicker and between lotion and serum, but it is easy to apply and absorb. The liquid is milky because it contains Provitamin B5 and Botanical Collagen from fungus, but No artificial color.
2/FAQ
Question: Does the serum add greasy oil squalane? How fast will it soak in my skin?
Answer: our retinol serum doesn't add mineral oil, animal oil (squalane). It contains only natrual organic Jojoba oil, which is light, non greasy, and similar to the oil produced by our human body, so the skin absorbs it well and with no irritation; It is also more stable, so does not react with other skin care products, affecting absorption, such as creams and lotions.
3/FAQ
Question: Can the serum fade spots? Why doesn't it work for my spot on my decollete?
Answer: Spots and markings are divided into congenital qualitative spots, that affected by genetic factors, such as genetic spots, freckles, age spots, pigmented nevi, dermal spots;
Acquired active spots, that formed by external light and endocrine factors, such as melasma, sun spots, pregnancy spots, and dark spots.
Only the acquired active spots can be faded and removed by the retinol serum, congenital spots and abnormally active spots need to consult a doctor and take medical measures to treat them.
4/FAQ
Question: I have laugh lines and eye lines, how long will it take to see the effect?
Answer: In general, the skin can be significantly improved after 4 weeks of use, and the deep lines and wrinkles need to be used for 2-3 months to achieve good results. If Retinol is used in skincare routines, please be sure to apply sunscreen daily. Sun exposure and irregular lifestyle will accelerate skin aging and affect the anti-aging effect of retinol.
5/FAQ
Question: I have severe acne on my face, can I use this serum instead of prescription tretinoic acid cream?
Answer: the retinol serum is a skincare product that improves skin texture, so is not a substitute for prescription medications for treatment, we would recommend you to consult a doctor firstly.
6/FAQ
Question: What is the difference between your retinol oil and retinol serum? Which one should I choose?
Answer: Both of these retinol serums are suitable for oily, dry, combination, light and dark skin.
Retinol Oil contains 1% Advanced Retinol + Complex Seed Oil + Vitamin E, Vitamin C
Retinol Serum with B5 contains 2.5% Advanced Retinol + Witch hazel Extract + Provitamin B5 + Vitamin C, Vitamin E + Sodium Hyaluronate(Hyaluronic Acid with smaller molecules and stronger penetration) + Organic Jojoba Oil.
So the Retinol Oil is milder, more moisturizing, suitable for retinol new user, dry skin and use in autumn and winter. The Retinol Serum With B5 is stronger, and feels fresher and lighter to apply. It‘s a good choice for retinol oldfans, new user not sensitive skin (sensitive skin better starts with 1% retinol oil), oilly skin, combination skin, dry skin, etc.
