Asked Frequently Q1: The collar is not working in the signal field, how to solve it?
A1: Please try the below troubleshootings:
Make sure that the receiver is turned on or fully charged. Make sure that the transmitter is turned on. Be certain that the dog's collar is properly fitted. You should only be able to insert one finger between the dog's neck and the contact probes. Try trimming down your dog's hair in the location of where the contact points are touching. Use the longer metal probes if necessary.
Q2: Why does my dog receive random corrections?
A2: The signal field may be set too high.Try lowering the number drastically and begin testing the system. Be certain that you test in different spots on the wire for consistency. Then gradually increase the signal field setting by a couple of numbers at a time. Make sure that the signal field setting you choose is high enough for the system to work for you.
Q3: The transmitter is beeping and flashing
A3: The beeping indicates that your system is not making a complete loop. ln most cases you may have a break in your line. When this occurs the break could exist anywhere in your boundary wire. The first step is to check the wire coming into the transmitter, ensuring that one of the ends of the fence wire hasn't become disconnected or broken.
If the connections are secure and you have verified there is no breakage in your wire layout, it is now time to test the transmitter. The procedure for testing the transmitter is to perform what we call a "short loop test". The first step is to unplug the transmitter and disconnect the fence wire. Then, prepare a separate wire about one to two feet long. Peel back the jacket on the wire about 1 inch and install it on both clips on the bottom of the transmitter. Plug the unit back into power and listen for the beeping. lf it continues, the transmitter is defective.