Q: Why is USB graphene heating pad heating slow

A: Heating requires direct contact with the skin of the neck and cannot be used through clothes. The heating graphene pad slowly heating can better allow the body to adapt to the heated neck temperature.

Q: What if the heating is too fast

A: Long-term use of the hot compress function may accumulate a large amount of heat and hurt the skin, to avoid heat accumulation causing physical discomfort, and the species can be adjusted according to the individual's feelings.

If the heating is too fast, you can use clothing to separate, use the controller to adjust the temperature or temporarily turn off the power.

It is not recommended to use a hot compress for a long time, if used for a long time, a large amount of heat will accumulate and cause the neck temperature to be too high.

It is recommended to use the controller for temperature adjustment.

Q&A

I feel that it is not hot enough when I use the neck and shoulder relaxer, how should I adjust it

The heating time of the neck pillows for pain relief sleeping is 15 minutes. Since our heating sheet is larger than others, it takes a little time to warm up. If you think the time is too short, you can turn on the neck pillow again and continue to enjoy the heating and stretching.

You can place a blanket or dry towel over the neck massager with heat for 5 minutes while heating to allow the heat to build up better and faster, and then take it off before use.

The highest temperature that the human body can withstand is 158, and the skin may be scalded if exposed to a temperature of 158for 1 minute.

Prevent over-heating, there are 3 temperature settings for the neck pillow: 113, 125and 140. We recommend that users set it to the lowest temperature when using it for the first time (the default is the lowest temperature when the device is turned on for the first time). If you feel that it is not hot enough, you can adjust the higher temperature according to your needs.

The heating mode of the neck pillow has a memory function. When you use it again, the temperature will default to the temperature you used last time.

If it the neck massager not heating at all, what should I do

Please ensure the light of the cable is working, if the light is not working, please tell us to get a new cable.

You can try to replace other 5V/1A adapters, a power bank or a USB charging port. If it is still not working, please tell us, we will solve it for you as soon as possible.

Q&A

Why the neck stretcher is too hard/ soft for me

For hard- Our neck stretcher is made of memory foam, which has a certain hardness. Only a stiff neck traction pillow can support your neck to complete effective stretching of the cervical spine during use.

For soft- Everyone has a different sense of softness and hardness, which leads to different feelings during the experience. If you feel that it is too soft, you can tell us and we will solve the problem for you.

Q&A

Why it is too small for my neck

We did a lot of data research when developing the product.

After comparing the same neck pillow on the market, the size of our product is 10.63 x 5.35 x 3.58 inches, and theirs is about 7.6 x 6.34 x 5.59 inches.

Overall, Our sizes are already on the large side. In order to consider the portability of the product, this neck pillow cannot be the same size as an ordinary pillow.

What should I do if I lost my user manual

The accessories include power cable, user manual and quick guide, if one of the accessories is missing, please tell us, we will deal with it for you immediately.

How can I adjust the temperatures

1. When it is connecting the power, no power indicator light if there is no output;

2. Short press the button to turn on, the red + blue lights are on, and the temperature is 113;

3. Short press the button again, the red + blue + blue lights are on, and the temperature is 125;

4. Short press the button again, the red + blue + blue + blue lights are on, and the temperature is 140;

5. 3 temperature modes cycle, press and hold 1 second to shut down;

6. Sensor short circuit protection, no output with the red light flashing;

7. Memory function, when it is turned off with the current temperature, it will directly enter the last temperature when it is turned on again.

Notes:

1. Only the cloth cover can be washed.

2. Suggested to use the neck traction pillow 10 mins every time.

3. This product is a physical aid for the cervical spine. It cannot be used as a normal sleeping pillow and cannot be used all night.

Please consult your doctor before use it if you are:

1. Osteoporosis.

2. Physical trauma and body surface diseases.

3. Pregnant women, parturients, menstrual period.

4. Skin disease, skin redness, scalds/burns or irritation.

5. Back diseases, abnormal cervical spine or twisted cervical spine.

6. Heart disease, use a pacemaker, cerebral thrombosis, diabetes, patients with incomplete heart function.