Frequently Asked Questions (FAQ)

Q: What's the problem if the speaker still “Doesn't Work” after plugged in?

A1: Make sure that the USB port of your computer can work properly.

A2: Make sure that you had selected "Speaker(A4)" as your computer playback device.

Q: After plug USB in, there comes out a random popping noise from the speaker, how to deal with the problem?

A: Plug the USB into the back of your desktop computer instead of front and make sure that the USB port of your computer can work properly.

Q: Is it compatible with Android TX-Box, TV, Projector, Xbox and Play Station?

A: No. the electric power of the USB port of these devices is too low to powered our USB speakers.

Q: Is there a built-in microphone?

A: No. There is no built-in mic, but the speaker has 3.5mm microphone and earphone port in the front of the speaker ,so you can easily to connect a separate computer microphone when having video calls.