Friendly Reminders:

• It is not compatible with an iPad case.
• For users of the Apple MacBook Air 2020 model running macOS 10.15.5, please be aware of a bug that causes HDMI and USB interruptions, affecting many USB-C hubs. To resolve this issue, please check for updates and install macOS 10.15.6 if necessary.
• Please note that achieving 4K @ 60Hz requires a laptop with enabled DisplayPort 1.4 and 8K capabilities. If your laptop has DisplayPort 1.2, it can only achieve a maximum of 4K @ 30Hz.

Frequently Asked Questions about iPad adapters:

Q1. What devices can be compatible with?

For iPad Pro 12.9 inch: 2022 6th generation, 2021 5th generation, 2020 4th generation, 2018 3th generation;

For iPad Pro 11 inch: 2022 4th generation, 2021 3th generation, 2020 2th generation, 2018 1th generation;

For iPad Mini: 2022 6th generation; For iPad: 2022 10th generation;

For iPad Air: 2022 5th generation, 2020 4th generation;

For Samsung: Samsung Galaxy Tab S8 Ultra/S8+/S8/S7+/S7/S6

Q2: How can I charge my iPad Pro?

To charge your iPad Pro at full speed, please connect a USB-C PD charger with a minimum power output of 38W using a USB-C to USB-C cable to the USB-C port of the iPad C adapter.

Q3: What is the audio output priority when both HDMI and 3.5mm audio ports are connected?

If external devices are connected to this iPad Pro C adapter before the iPad Pro, when both HDMI and the 3.5mm jack are connected simultaneously, the audio output will be through the 3.5mm audio port.

If the iPad Pro is connected to this iPad Pro C hub before the external devices, when both HDMI and the 3.5mm jack are connected simultaneously, the audio output will be through the last connected port. In this situation:

• To output sound through the 3.5mm jack, please unplug and plug in the 3.5mm jack again.
• To output sound through the HDMI port, please unplug and reconnect the HDMI cable.

Q4: Does the USB 3.0 port support charging?

The USB port is primarily designed for data transfer. It is not recommended to use it for charging your phone or connecting high-load USB devices to the USB-A port. Additionally, please note that due to power limitations, only one HDD/SSD can be connected at a time.

Q5: Will it cause overheating?

Under full load, the iPad adapter can reach a surface temperature of approximately 122°F (50°C). However, this is normal for products of this kind.

Q6: Will it cause interference?

Please be aware that USB 3.0 can interfere with 2.4GHz Wi-Fi and other wireless devices due to similar frequencies. According to Microsoft, this problem only occurs in the 2.4GHz Wi-Fi band and not in the 5GHz band. Therefore, to avoid this issue, please set your router to 5GHz.