About Interference

• As is known, a working USB 3.0 device will affect the wireless signal around it, such as 2.4GHz and Bluetooth signal of wireless mouses, and WIFI. Unfortunately this phenomenon also exists on USB 3.2 devices, which has been proved in our tests. The underlying cause of the interference is the interaction between wireless signals of different protocols. We understand customers’ pain and have been making all kinds of efforts to solve this problem, though the result turns out to be unsatisfactory. Nevertheless, we still find some ways to mitigate interference.

1. To insert wireless adapters into the USB ports of computer and leave the hub ports for other devices
2. To insert wireless adapters into USB 2.0 ports or apply USB extension cables.
3. To keep wireless adapters and routers away from working USB 3.0 devices, as far as possible
4. To use 5G frequency on WIFI, instead of 2.4G

Cannot reach 10Gbps speed?

• Please let us know if the transmission speed is still unsatisfactory when the USB port on your computer, your cable and the connected device all support USB 3.2 Gen 2.

1. Not all USB-C ports support USB 3.2 Gen 2. The fact is that most of USB-C ports only support USB 3.1 Gen 1, whose transmission speed equals that of USB 3.0.
2. We notice that some manufacturers wrongly mark the information on the USB ports. Please carefully distinguish.
3. Some cables are boasted to support 10Gbps transmission though they support 5Gbps actually. Please carefully distinguish.

• The same as all other hubs, the ports on this hub share bandwidth, which will be reflected in the transmission speed of the connected devices.

Cannot charge?

• Indeed the hub does not support charging as it is powered by computer with the current being 5V/0.5-1.5A only.
• We plan to develop the hubs that support charging. In that case they need extra power adapters.

Can I connect multiple hard drives to a computer by using this hub?

• The current of the hub comes from computer’s host port. Generally speaking, a USB 3.2 Gen 2 Type-C port outputs 5V/3A current maximum. Some computer ports might output 5V/1.5A or 5V/0.9A current.
• The working current of an NVMe SSD is 3.3V/1-3A, which varies depending on SSD brands and capacity. To ensure a good effect, please do not connect more than 2 SSDs to the hub.
• The working current of a 2.5 inch SATA hard drive is 5V/1-1.5A, which also varies depending on brand and capacity. Thus, please do not connect more than two 2.5 inch hard drives to the hub.