Q&A:
Q: When this neck brace is heated, what specifications do I need for the adapter or power bank
A: Only 5V/1A USB outlet plug or Power Bank outlet can used to power this product. Just plug the USB cable into the power bank, PC, car charger or USB adapter(5V=1A charger/DC USB input, to avoid continuous heating to make the neck temperature too high). Heated neck brace can only keep the USB cable connected to the power supply to use the heating function.
Q: Can I use the USB Graphene Heating Pad function to sleep
A: NOT USING the USB Graphene Heating Pad attachment while sleeping.
Q: Why is USB Graphene Heating Pad heating slow
A: Heating requires direct contact with the skin of the neck and cannot be used through clothes. The USB Graphene Heating Pad heating slowly heating can better allow the body to adapt to the heated neck temperature. When using the USB Graphene Heating Pad, it needs to be in direct contact with the skin of the cervical spine, It cannot be used across the surface of the neckline of the clothes. As far as possible, the tightness of the neck brace is most suitable for the neck and stick the Velcro strips on the back of the neck to make the heating more perfect.
Q: What if the USB Graphene Heating Pad heating is too fast
A: It is recommended that a single heating does not exceed 30 minutes. Long-term use of the hot compress function may accumulate a large amount of heat and burn the skin, to avoid heat accumulation to cause physical discomfort, and the specific can be adjusted according to the individual's feelings. If the heating is too fast, you can use clothing to separate, use the controller to adjust the temperature or temporarily turn off the power. It is not recommended to use hot compress for a long time, if used for a long time, a large amount of heat will accumulate and cause the neck temperature to be too high. It is recommended to use the controller for temperature adjustment.
NOTE:
1. We recommend using the appropriate regulator tablet at first, and gradually increase the time to half a day to one day after making sure that the body adapts.
2. When washing, wipe off the stains on the neck brace with a damp towel. Do not wash it completely with water, and then store it in a ventilated and dry place to prevent sun exposure. When washing, the color may be transferred, so please do not wash with other items. Do not use irons, chlorine bleach or fabric softeners, as they may damage the product.(The USB heating pad cannot be cleaned with water, but can only be wiped, so as not to damage the heating function. )