Why can't the M.2 SSD be recognized after installation?

When using an SSD for the first time, it needs to be formatted and partitioned first. You can use "Disk Management Tool" to format and partition the SSD, and then use it in "Windows Explorer".

Why is the product capacity displayed on the computer not 1TB or 2TB?

Because the manufacturer's calculation method is 1TB=1000MB=1000000KB=1000000000B, and the computer system's calculation method is 1TB=1024MB=1024*1024KB=1024*1024*1024B, so the capacity you see is 1TB=(1000*1000*1000)/(1024*1024*1024)TB˜0.93TB.

Why does the test speed of Fanxiang S770 NVMe SSD fail to reach 7300MB/s?

The nominal speed is tested when connected to the PCIe Gen 4x4 interface. If connected to a PCIe Gen 3x4 interface, speed will be limited to 3500MB/s. If you are using the S770 in PS5, the speed will be affected by the PS5 console, reaching 6500MB/s

Why do I need to install the heatsink of the S770 M.2 SSD myself?

The S770 is a high-end M.2 SSD with DRAM. Considering that some buyers install it inside a laptop or host, we distinguish the M.2 SSD from the radiator.

In the future, we will install heatsink on all products and then send them to Amazon.