Important Note:
1. For the health of your pet and to extend the life of the pump, it is recommended that the water needs to be thoroughly changed and the tank, tray, foam filter and pump cleaned once every two weeks. Stainless steel tanks and trays can be used in dishwashers
2.* If the pump noise is elevated then check to see if the water level is below the "MIN" line and refill the fountain below the maximum water level.
*Check if the pump impeller is clogged with hair
3. The impeller in the pump is the most frequent item that needs to be cleaned. Because if it has calcium buildup. Because if it has calcium buildup, it will stick and can't pump water.
4. Some pets may take a few days or more to start using it, it is recommended to leave the previous water source next to the water dispenser for a while. Your pet may need some time to become familiar with it. If your pet is used to drinking from this fountain, you can remove the previous water source.
5. Make sure the filter has been soaked in water, the water needs to flow through it, if the filter is not thoroughly soaked, it will overflow.
6. Please hide the cable to prevent your pet from chewing.