Creative Sound Blaster Play! 4 Hi-res External USB-C DAC and Sound Adapter Ft. VoiceDetect Auto Mic Mute/Unmute Two-Way Noise Cancellation Bass Boost/Dynamic EQs for Video Calls on Windows PC With Auto Mute and Two-wa

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Creative Sound Blaster Play! 4 Hi-res External USB-C DAC and Sound Adapter Ft. VoiceDetect Auto Mic Mute/Unmute Two-Way Noise Cancellation Bass Boost/Dynamic EQs for Video Calls on Windows PC With Auto Mute and Two-wa

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Supplier: Creative

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Communicate Smarter with Sound Blaster PLAY! 4

creative sound blaster play4 connected to windows pc laptop

Auto Mute and Two-way Noise Cancellation for Conference Calls

Really, communications shouldn’t be this complicated. Instead of fussing over mute controls or being distracted by unwanted background noises, you should really be focusing on your work and ideas.

A must-have for any work calls, the Sound Blaster PLAY! 4 is designed to solve your video call woes by simplifying the way you communicate. It debuts our newest SmartComms Kit, packed with an array of smart communication software features such as auto mute and two-way noise cancellation guaranteed to redefine your video call experience.

We’ve also made sure to uphold our ethos in delivering convenience and quality with a direct mic mute button, Bass Boost and Dynamic EQs, as well as an instant audio upgrade that surpasses the default audio on any of your devices.

On the back of everything is what we do best—audio quality. Powered by high-resolution audio with a 192 kHz / 24-bit DAC and delivering clean audio clarity at 110 dB, you will never go back to the default audio on your PC again.

Now, it’s time to change the way you take your calls.

windows laptop showing smartcomms kit on creative app

Communicate Smarter with SmartComms Kit

Our SmartComms Kit was developed to fix one common issue for Windows users—to simplify the way we communicate online—via a suite of smart communication features. Why fuss over mute controls or get distracted by unwanted background noises when you should be focusing on what matters instead? Plus, it can be used with any headphones or headsets with microphone, including those that comes bundled* with your mobile phones.

*Do note that the compatibility of PLAY! 4 with the button functions of your headsets are dependent on their respective manufacturer's implementation.

person talking during video call with voicedetect that mutes and unmutes his mic automatically

VoiceDetect—Mute and Unmute Yourself Automatically

Our VoiceDetect feature controls your mute status by voice detection as you speak—your microphone gets muted automatically when you stop speaking, and unmutes you instantly as you start speaking. There is absolutely no need to fiddle with any buttons—physical or in-app—so you can on track with your train of thought during the pitch. If you need to talk to someone on the side, disable the VoiceDetect feature temporarily by manually pressing on the physical mic mute button, and reactivate the VoiceDetect feature by pressing on the same button.

Solid Red LED on Mic Mute Button: Mic Muted + VoiceDetect disabled

LED Off on Mic Mute Button: Mic Unmuted + VoiceDetect enabled

VoiceDetect requires your default microphone button to be unmuted in order for it to work. When unmuted, it will assume control over your microphone’s outgoing audio to automatically unmute when you speak, and mute when you stop.

noiseclean features cancelling static background noise of vacuum cleaner during online call

NoiseClean—Two-way Noise Cancellation

Noise is the enemy of all calls—whether it’s happening in our surrounding or coming from our co-workers—it’s equally disruptive. But what if it is your colleague's background noise that's driving you insane? We have the perfect fix with our NoiseClean features that reduces static background noises from both ends—incoming and outgoing audio—of the conversation.

NoiseClean-in analyzes your incoming audio (imagine a colleague with a noisy background in your video call), detecting and suppressing the unwanted noises, before sending just your colleague’s clean voice to you through your headphones.

NoiseClean-out does the same—but for your own background noise.

screenshot of support to download creative app

It’s Super Easy to Setup

Plug it in, download, and go. The Sound Blaster PLAY! 4 lets you communicate smarter in 3 easy steps:

Plug in the Sound Blaster PLAY! 4 to your Windows PC via the USB-C port. If your computer only has USB-A port, don’t worry, we have also included a USB-C to USB-A converter for your use.
Download and install the Creative app onto your Windows PC from our Creative Worldwide Support Page for Sound Blaster PLAY! 4.
Go to the SmartComms Kit module and make sure that it is switched on.

And voila, you’re done! To make further adjustments or control each feature individually, access the Advanced settings inside the SmartComms Kit module.

SmartComms Kit via Creative app for Windows PC

VoiceDetect - Mute and Unmute Yourself Automatically

NoiseClean—Two-way Noise Cancellation

Super Easy Setup

creative sound blaster play4 with direct mic mute and eq button for bass and dynamic eqs

Make Your Audio Go Further

On top of all the software features, Sound Blaster PLAY! 4 also comes with an EQ button with 2 sound modes—Dynamic and Bass Boost—that works great with any type of content—music, movies, and even games!

a person putting creative sound blaster play4 into his pocket

Really Easy to Carry Round

Extremely lightweight (8.3g / 0.29 oz) and super portable, you can carry the Sound Blaster PLAY! 4 around with you everywhere you go—whether you are hot-desking or moving from location to location.

Product Overview of Sound Blaster PLAY! 4

product overview with usb-c, 3.5mm aux for headset, and features compatibility table

Notes

*Voice communications on Nintendo Switch via Sound Blaster PLAY! 4 is title dependent.

^The Sound Blaster PLAY! 4 has been designed to work with fully compliant USB-C Android phones, for example, the Google Pixel series. Some phones may display partial compatibility with the Sound Blaster PLAY! 4 because of the difference in their USB-C implementation from the Android standard, and may exhibit mic compatibility issues.

Due to the wide variety of mobile phone brands, models, and operating systems that may have different implementation of USB-C, certain features of the Sound Blaster PLAY! 4 may be limited by your mobile phone.

The list below notes the fully compatible phones and tablet models that have been tested in-house. For the full compatibility list of the Android Phone models, please refer to the PDF file titled User Guide under the Product Guide section of this page. Do note that this list is not exhaustive and we will continue to update it from time to time.

Fully compatible phone / tablet models:

Apple: iPad Pro
Google: Pixel XL
HUAWEI: Honor Play, Mate 30, Mate P20 Pro, Mate P40
Nokia: 6.1, 6.1 Plus
OnePlus: 8 Pro
Oppo: Find X2 Pro, Reno 3
Samsung: Galaxy S20+, Note 20 Ultra
Xiaomi: MiMax 2, Redmi Note 7 Pro

Frequently Asked Questions

1. The Sound Blaster PLAY! 4 is unable to be powered up by my mobile device.

When the battery level of your mobile device is too low, it may not be able to provide sufficient power to the Sound Blaster PLAY! 4. Do make sure that your mobile device is adequately charged before using it with the Sound Blaster PLAY! 4.

2. Is the SmartComms Kit and Creative app available for macOS, mobile devices, and gaming consoles?

The SmartComms Kit and Creative app are available for Windows platform (Ver 1703 and above) only.

3. Why does the Sound Blaster PLAY! 4 sound louder on PC / Mac compared to Android devices?

PC has the capability to control both the media playback volume of the media player and USB audio volume of Sound Blaster PLAY! 4. Under most cases, the default media playback volume is always set to maximum on the media player software. On Android phones, you are only allowed to control the media playback volume and not the USB audio volume. Furthermore, the default media player volume is normally set to 50% or lower on most phones, thus it will sound softer compared to PC / Mac. For more power output, switch the Sound Blaster PLAY! 4 to USB Mode 1, as detailed in following FAQs.

4. How do I know which USB Mode is my Sound Blaster PLAY! 4 in?

When powering on, the LED indicator on the EQ button will flash either blue or white to indicate the USB Mode that it's in:
- USB Mode 1: The LED indicator will flash Blue 5 times
- USB Mode 2: The LED indicator will flash White 5 times (Do note that the Sound Blaster PLAY! 4 is set to USB Mode 2 by default)

5. What are the differences between USB Mode 1 and USB Mode 2? What are the recommended modes?

USB Mode 1 is best suited for gaming consoles such as PS4, PS5, and mobile devices, and supports playback resolution of up to 24-bit / 96 kHz. USB Mode 2 is recommended for Windows and Mac systems and supports playback resolution of up to 24-bit / 192 kHz. We also recommend using USB Mode 2 if your intended primary platform for the Sound Blaster PLAY! 4 is PC or Mac, and using USB Mode 1 if your intended primary platform is on gaming consoles and mobile devices.

6. How do I switch between USB Mode 1 and 2? Will the Sound Blaster PLAY! 4 remember the USB Mode after I've set it?

While connected and powered on by a device, switch between USB Mode 1 and 2 via the following steps:
- Press and hold the EQ button for approximately 2 seconds
- When the LED indicator on the EQ button flashes Blue 5 times, the Sound Blaster PLAY! 4 is set to USB Mode 1
- To set the device into USB Mode 2, press and hold the EQ button for approximately 2 seconds. When the LED indicator on the EQ button flashes White 5 times, the Sound Blaster PLAY! 4 is set to USB Mode 2
Sound Blaster PLAY! 4 will remember the last USB Mode that it has been set to, i.e. if the device is set to USB Mode 2, it will remain in USB Mode 2.

7. My Windows PC is unable detect the Sound Blaster PLAY! 4, why is that so?

Do make sure that your Windows 10 version is updated (Ver 1703 and above).

8. My audio sounds distorted when I play videos and music on my laptop.

Ensure that NoiseClean is only switched on during online calls. NoiseClean may interfere with normal media playback (e.g., music and movies) and we recommend for the feature to be switched off for the best audio experience.

9. I am unable to record audio from Sound Blaster PLAY! 4 in video recording mode on Android devices.

Android devices can only record audio from its built-in microphone during video recording, and this limitation applies to all third-party USB audio products.


	Creative Sound Blaster PLAY! 4	Creative Sound Blaster PLAY! 3
USB Connectivity	USB-C with included USB-C to USB-A converter	USB-A
Software	Creative app with SmartComms Kit for Windows PC (Version 10 and above)	Sound Blaster Control Panel for Windows PC and Mac
Built-in EQ button	Yes, Bass Boost and Dynamic EQs	No
Direct Mic Mute Button	✓	No
Headphones / Headsets Connector Types	Integrated 3.5 mm headphones / headsets jack	Integrated 3.5 mm headphones / headsets jack with external microphone jack
Audio Quality	24-bit / 192 kHz, 110 dB	24-bit / 96 kHz, 93 dB

PORTABLE, CONVENIENT, AND WORKS WITH ALL HEADPHONES AND HEADSETS – This tiny USB-C audio adapter is no bigger than a thumb drive, and weighs just 8.3g (0.29 oz) so you can carry it in your pocket easily. Plus, the PLAY! 4 works with any of your 3.5 mm headphones and headsets, including those that comes bundled with your mobile phones, alongside with your laptops or desktops. For those with USB-A devices, we have also included a USB-C to USB-A converter so you can get started immediately. BUILT-IN EQ MODES FOR ENHANCED AUDIO – Enhance your sound further with the Bass Boost and Dynamic EQs via the EQ button located on the Sound Blaster PLAY! 4. Hear deeper, richer bass with Bass Boost EQ, or expand your soundstage by boosting low–high frequencies with the Dynamic EQ. Sound Blaster PLAY! 4 is powered by hi-res audio with a 192 kHz / 24-bit DAC to deliver clean audio clarity at 110 dB; audio sounds much clearer and richer than the default audio on your computers and laptops. SUPER EASY TO SET UP – VoiceDetect and NoiseClean are part of our SmartComms Kit's suite of smart communication features. Simply plug the PLAY! 4 to your PC, download the Creative app (for Windows 10 and later) to get started, or further customize them via the Advanced settings. The software also comes with Sound Blaster Acoustic Engine, our suite of industry-leading audio processing technology like Surround immersion, and CrystalVoice that enhances voice clarity during video calls. TWO-WAY NOISE CANCELLATION WITH NOISECLEAN FEATURES – Reduce unwanted background noise during an online work call from both ends of the conversation with the NoiseClean features. NoiseClean-out works to remove noise on your end by suppressing your static background noise like vacuum cleaning, so you can be heard clearly by the others. On the other end, NoiseClean-in does the same to the incoming audio of your co-workers, so you can hear them clearly in your headphones—minus their noise. AUTO MIC MUTE AND UNMUTE WITH VOICEDETECT FEATURE – Avoid fumbling over your mic mute button in a video call with our VoiceDetect feature, which mutes you automatically when you stop speaking, and unmutes you instantly as you start speaking. If you need to talk to someone on the side, disable the VoiceDetect feature temporarily by manually pressing on the physical mic mute button, and reactivate the VoiceDetect feature by pressing on the same button.