In order to facilitate the operation, we replaced the controller, as the warehouse still has some of the old version in stock, if you receive the controller does not match the picture, please do not worry, the function of the product is still the same. Warranty & Support - If you are not satisfied with the temperature of your heated neck wrap or need support during use, please feel free to contact us via email and you will receive a response within 12 hours. We offer our customers a 30-day return, 90-day refund, and a one-year warranty. Skin-friendly - Made of soft fabric with built-in cotton for added warmth. To make sure feel the heat better, you can adjust the Velcro slightly to fit your neck more closely. It's easy to clean and can be hand or machine washed. USB Powered & Portable - Comes with a 5.9ft long USB cable with Type-A connector, compatible with most USB power ports with 2A output, such as a power bank (not included), USB wall plug, etc. Lightweight and portable, so you can enjoy neck heat therapy at home, in the car, or on travel. It is not chargeable and the cable must be plugged into a power source at all times when working. 3 Heat Settings & 45 Mins Auto-off - High temperature (125 - 135?), medium temperature (108 - 118°F), low temperature (90 - 99°F). This heated neck wrap has a maximum power of 10W, a built-in overheat protection chip, and a timer that automatically shuts off after 45 minutes of work, making it safer compared to other brands. Neck Heat Therapy - Our neck heating pad provides soothing heat to your neck, accelerating blood circulation, relieving neck soreness, stiffness as well as reducing fatigue. Perfect for people with cervical spondylosis or those who need to keep their heads down for long hours.Best Sellers Rank: See Top 100 in Health & Household. Number of settings: 3. Model Name: Neck heating pad. Color: Grey + Yellow. Brand: Comfheat. Material: Neck Heating Pad. Country of Origin: China. : B0B6HL8YJS. Manufacturer: comfheat. Date First Available: July 14, 2022. Item model number: CFH029. Package Dimensions: 7.99 x 4.33 x 1.26 inches; 4.16 Ounces.