AFTER-SALES SERVICE: Family Care Accu CLay cold packs undergo rigorous quality inspections to maximize effectiveness during repeated use and avoid Clay breakage. Please feel free to contact us in case of any product related queries. STAY COLD FOR LONG : The 15.5 X 9 inch pack is large and Flexible enough for wrap therapy, and weighing at 3 pounds offer the right amount of pressure and comfort. The Clay ice wrap with its evenly distributed Clay has excellent temperature retention capability and lasting ice for a long time. EFFECTIVCE HOT AND COLD THERAPY : Refreezable for cold compress providing relief from headache, bruise and swelling, while microwaveable for hot compress which helps ease joint stiffness and sore muscles. FLEXIBLE AND REUSABLE : The clay ice packs stays flexible and soft even after frozen at -13? for long, and comfortably conforms to various parts of your body, be it back, knee, neck and shoulder. it can be used repeatedly and free from the worry of clay leakage. THERAPIST-RECOMMENDED CLAY ICE PACK : Dual clay cold & hot pack with Wearable Strap and fabric bag, If you just had a surgery or Post-training?fitness?exercise or need postpartum care, Family Care Accu cold pack of high quality is here to help relieve your discomfort by physiotherapy.