Q&A
FAQ: When I put down the phone, it said it started charging, but the light on the charger quickly went out. Does this mean it's not charging? How do I know it's charging?
A: You can judge by the indicator light.
Normal charging: The indicator light is on, and then automatically turns off after 20s.
Not charging normally: Indicator light is flashing.
Solution:
-1. Pick up the phone, and put it on the charger after a while.
Note that the center of the phone needs to be aligned with the center of the wireless charger stand.
-2. Unplug the USB-C port of the charger, then plug it back in.
FAQ: If the LED light flashes and the wireless charging dock cannot charge your devices, how can I deal with this problem?
- 1. Make sure your device supports the wireless charging function before using this wireless iPhone charger.
-2. Check if you use the 18W QC 3.0 adapter to charge.
-3. Test with other USB C cables.
-4. Check whether your devices' case is with metal foreign objects. Magnetic and metal attachments will make an LED flash and prevent charging.