Customer questions & answers

If you have any questions, please contact our customer support.

Q: Could I wear it in swimming or shower?

A: Yes, the band is made of quick-dry nylon which should be dry quickly.

Q: Does C2D JOY provide more size service? I have a small or Large wrist.

A: Yes, the size service is available. If your wrist is slender or extra large, you should contact the support team to customize one by email.

Q: Quality good?

A: It depends on how rough you are with it. Actually it will last about 1 year without any severe damages in daily use.

Q: How to use?

A: Please search C2D JOY Instinct nylon bands on UTB and refer to the installing video.

Q: Does the strap cause rash as the original silicone watchband?

A: No, the nylon strap is made of skin-friendly material which should be 24/7 wearing without rash.

Q: Do these watch straps need wash?

A: The nylon strap should be washed to eliminate the smell of sweat after workout.