SATISFACTION GUARANTEE: Our Insect Hotels are backed by our manufacturer 30 day money back guarantee with 1 year free replacement warranty. We are a family business in Herne Bay, Kent and your satisfaction is our priority. KID FRIENDLY: Great for the environment, and great for the family. Engage and educate your children with this charming home for their favourite bugs, and inspire a love for nature and wildlife. EASY TO HANG: Our Insect Hotel comes with a metal hook so you can easily hang it on any fence or tree in your garden. BRING NATURE TO YOU: Create a nesting habitat or hibernation spot for a variety of different insects in your garden including Mason (solitary) Bees, butterflies, ladybirds and many more. You can hang your bug home (nails not included) in your garden, on a patio or even on a balcony. ECO-FRIENDLY: Our Buddy Wild Insect Hotel is made from all natural materials including natural wood, bamboo and pine cones. By providing a home for a range of pollinator insects you can improve the health of your plants (without those pesky chemicals.).