Frequently Asked Questions

Q1: "I'm picking out headphones for my kids on Amazon and need to know if the 3.5mm jack is straight or L-shaped. Will they work with Amazon tablets and other devices?"

A1: "The headphones have a straight 3.5mm jack that fits Amazon tablets, most smartphones, computers, MP3 players, handheld gaming devices, and many other gadgets. Note: Some new devices without a headphone jack may require an adapter."

Q2: "What should I do if the headphones aren't working when I plug them in? And what is your response time and After-sales policy?"

A2: "Please ensure the plug is fully inserted into the device. If there's still an issue, contact our customer team, and we'll respond fastest speed. For any quality issues, we'll swiftly send a replacement at no cost, backed by a 3-year After-sales."

Q3: Are these kids' headphones suitable for adults and teens too? What's the size?

A3: Yes, they fit children, teens, and adults. The ear cups expand to a minimum of 3.5 inches, making them versatile for various head sizes.

Q4: Is the headband on these kids' headphones flexible? My kids often stretch headphones wide to take them off, and I'm worried they might break if they're too rigid.

A4: Absolutely, the headband is designed to be flexible. It has been tested for durability, enduring over 3,000 stretches. This means if stretched once daily, it can last for up to 8 years without breaking. Rest assured, it's built to withstand typical child use.

Q5: I'm searching for an adapter for these kids' headphones to connect to an Apple phone. Do you have one available?

A5: These headphones come with a standard 3.5mm jack. To connect them to an Apple phone, you'll need to purchase an Apple-specific adapter, as Apple devices often require a different connector. Unfortunately, we don't provide this adapter, but it's readily available for purchase.

Q6: I'm considering these headphones for my classroom, but I'm worried about hygiene when sharing between children. Can the ear parts be cleaned with disinfecting wipes?

A6: Absolutely, these headphones are ideal for classroom use. The ear parts are designed to be durable and can be safely wiped down with disinfecting wipes for hygienic sharing. Plus, they can be connected together via an audio cable for shared listening experiences.