Devices That Do Not Support USB-C Media Display
VivoBook L203MA Ultra-Thin, VivoBook 15 Thin and Light Laptop
ZenBook 13 Ultra-Slim Laptop
100e Chromebook 2nd Gen
Ideapad L340 Gaming Laptop
2-in-1 11.6" Convertible Chromebook Touchscreen Laptop (2020)
15.6" HD Touchscreen Laptop, 15” FHD Laptop, 14" Touchscreen Home and Business Laptop
Aspire 5 Slim Laptop
Commonly Asked Questions
1. I can't get the HDMI port to work. What should I do?
Try some of the following steps:
1) Confirm if the connected USB-C port of your device supports DP Alt Mode.
2) Try a different computer and HDMI cable to see if the issue still persists.
3) Plug your HDMI cable directly into your device and see if you get a stable connection. If you can't get a stable connection, then the problem is with your HDMI cable.
4) Verify that your monitor is configured to the correct input (HDMI).
2. What resolution does this device support?
The HDMI port supports a variety of resolutions up to 4K@30Hz and 1080p@60Hz, including 1080p, 1080i, 720p, and 480p.
3. What devices are compatible with this hub?
It is compatible with the latest USB-C laptops and smart devices.
4. Does this hub work with iPad Pro?
Yes, but you must update to the latest version of the iPad OS.
5. Does this hub support charging?
No, it does not support charging.
6. Can I connect multiple HDD/SSD at the same time?
Due to power output limitations of some laptops, it is recommended that you connect only one HDD/SSD at a time.
