Quick User Guide (Please Check Before Purchasing):

1. Our Dockteck 5 in 1 Thunderbolt Dock ONLY works with host device with USB-C ports for DP alt-mode video output, data transfer and charging

2. About USB-C 100W PD charging:

• This 100W PD port is only for charging without data transfer and video output function

• The actual power delivery output depends on the charger and cable used

• Since the hub itself will consume 15W during charging, to ensure the normal performance of the device and hub, please use the charger that has a wattage higher than 45W and supports PD fast charging protocol

3. About the 8K HDMI Video Output Port (IMPORTANT):

• To achieve optimal UHD 4K 120Hz / 8K 30Hz, please use with 8K monitor or 8k TV and 8K HDMI cable(HDMI2.1 or above). At the same time, the laptop should support 8K video output such as ThinkBook 13x / Lenovo Yoga 14s

• 8K 30HZ/ 4K 120Hz/ 4K 60 Hz is only available for laptops with DisplayPort 1.4 and 8K. If your laptop is DisplayPort 1.2, it can only reach 4K 30 Hz

• 4K 120Hz and 8K support must be manually enabled on some 4K 120Hz and 8K televisions

• The Max resolution and refresh rate output of Dockteck thunderbolt 4 Hub depends on the USB-C host devices, HDMI cable and the display

NOTE:

• Due to specification limited, almost Macbook, Macbook Pro, and Mac Mini with Apple M1 or Intel chips doesn't support 8K at present, the resolution will depends on the maximum supported by MacBook.

Explore the World with Advanced Dockteck USB C HDMI 2.1 HUB Dock & Elevate Everything you Watch

All your Favorite Content, Upscaled to Max 8K 30Hz / 4K 120Hz / 4K 60Hz

Mirror or Extend the content through Stream Deck Hub

• Experience the dramatic beauty of 8K picture quality and explore the world like never before

• Providing a seamless expansive field that lets you see the smallest details bigger and better

If your USB-C host supports DP Alt Mode but the HDMI port doesn’t work, we suggest you:

• Please make sure that you have chosen the correct input source. For example, your TV has three HDMI ports 1, 2, 3, when you connected HDMI 1, you should choose HDMI 1 as your TV’s input source with your TV’s remote control

• Update the BIOS and graphic card driver from your laptop’s official website

• Use a shorter HDMI cable

• Set the laptop’s resolution as 1080P or lower, then replug the USBC hub and restart your laptop to try again

Attention (IMPORTANT):

• Supports the simultaneous use of all ports. Due to the performance limitations of some laptops, please connect one hard drive / SSD at a time.
• To ensure a stable connection, please avoid connecting devices with a total current of more than 900 mA
• When the hub is fully loaded, it can reach a surface temperature of around 121 ° F. However, this is normal for USB C HDMI 2.1 Hub
• The 3 × USB-A ports on this surface pro hub usb c are mainly intended for data transfer and do not support high charging power (in particular, you should not charge your tablet)

Incompatible Devices ( AN INCOMPLETE LIST ):

• Nintendo Switch / Apple USB SuperDrive / Samsung Dex / iPad generation 9 / Surface pro 6/5/4/3

Compatible Devices ( AN INCOMPLETE LIST ):

• MacBook Pro 2021 / 2020 / 2019 / 2018 / 2017 / 2016, MacBook Air 2020/ 2019 / 2018, iMac M1 2021
• iPad Pro M1 2021 / 2020 / 2019 / 2018, iPad Air 2020 / 2018, iPad Mini 6
• DELL XPS 13/15/12 / Latitude 7000 5000 / XPS12 9250 / Inspiron 7000
• Steam deck / Samsung Galaxy Tab S7 / S6, Pixelbook 2017 / 2018 / 2019 / Stream deck
• Surface pro 7 / 8 / X, Microsoft Surface Book 2, Surface loptop 3, Surface Go, HP Spectre13 X360, Microsoft Lumia 950/950 XL, Lenovo Thinkbook 15G2 ITL

Note: This list is incomplete, Not all the listed models support 8K output. For more models, please reach out to us via Amazon Message Center.